Complaints Procedure

If you have a question or if you would like to make a complaint, about any service carried out by The Company please do not hesitate to contact Mr David Marshall.

1. If you have initially made your complaint verbally – whether face to face or on the telephone, please could you also make it in writing and address it to Mr David Marshall.

2. Once we have received your written complaint, Mr David Marshall will contact you in writing within seven working days. At this stage, we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to the case.

3. Within twenty-one working days of receipt of your written summary, Mr David Marshall will write to you, to inform you of the outcome of the internal investigation into your complaint, and to let you know what actions we have, or intend, to take.

4. Alternatively, should you remain dissatisfied with any respect of our handling of your complaint you can, file a complaint with CICAIR under the Code of Conduct for Approved Inspectors.